Privacy Policy

Who we are

This website is operated by Samuel James, trading as BrightFix Electrical (“we”, “us”, “our”). We provide domestic electrical services in Birmingham and the surrounding areas.

Contact: 07784 512580 · Enquiries via our secure Tradify enquiry form

What this website does

This site is for information about our services and the areas we cover. We do not run a contact form on this website. If you request a quote, you are taken to Tradify (a third-party system) where you enter your own details. Tradify’s privacy policy applies to that process.

What personal data we process

• When you call or text us — your phone number and anything you tell us about your job.
• When you use Tradify — the details you submit there (name, contact details, job information). We receive this to quote and carry out work.
• When you visit this website — our hosting provider (OVH) may record technical data such as IP address, browser type, and pages viewed in server logs. We also use Google Analytics to understand how visitors use the site, such as which pages are viewed and how people found us.
• When we do work for you — we may hold address, job records, and correspondence needed to deliver the service, meet legal obligations, and for accounting.

Cookies and analytics

We use Google Analytics to help understand how people use this website, which pages are useful, and how visitors find BrightFix Electrical online. Google Analytics may set cookies or use similar technologies to collect usage information such as pages visited, approximate location, device/browser details, and referral source.

We use this information in aggregate to improve the website and understand what local visitors are looking for. We do not use Google Analytics to personally identify you, and we do not sell your personal data.

Your browser may also store strictly necessary technical data to load pages. We use a third-party service (Tailwind CSS via CDN) to style the site; that provider may process technical connection data under their own terms.

You can control or block cookies through your browser settings. You can also learn more about how Google uses data from sites using its services at Google’s partner sites policy.

Why we use your data (lawful bases)

• Contract — to provide quotes and electrical work you ask for.
• Legitimate interests — to run our business, respond to enquiries, understand website performance, and keep this website secure and working.
• Legal obligation — where we must keep records for tax, health & safety, or electrical regulations.

Who we share data with

We may share information only where needed, for example:

• Tradify / TradeHQ — enquiry and job management.
• OVH — website hosting.
• Google Analytics — website usage analytics.
• Accountants, insurers, or regulators — when required by law or for legitimate business purposes.

We do not sell your personal data.

How long we keep data

We keep enquiry and job records for as long as needed to complete the work, handle complaints, and meet legal and accounting requirements (often up to six years for financial records). Hosting logs are kept for a limited period by OVH according to their policies.

Your rights

Under UK data protection law you may have rights to access, correct, erase, restrict, or object to processing, and to data portability where applicable. You may also complain to the Information Commissioner’s Office (ICO).

To exercise your rights, contact us using the phone number above. We will respond within one month where possible.